Certified Dietary Manager (CDM) Practice Exam

What does downward communication primarily convey in a large facility?

1. Personal opinions of subordinates

2. Policies, procedures, directives, objectives, or other information to subordinate personnel

3. Feedback from staff to management

4. Motivational speeches to staff

The correct answer is: Policies, procedures, directives, objectives, or other information to subordinate personnel

Downward communication is a critical aspect of organizational communication, especially in large facilities. It primarily conveys essential information from higher levels of management to subordinate personnel. This includes policies, procedures, directives, objectives, and other important updates that guide the operations and expectations within the organization. By focusing on this method of communication, management ensures that all team members understand their roles and responsibilities, which is vital for maintaining consistency and achieving organizational goals. When policies and procedures are clearly communicated downward, it helps to align the efforts of the staff with the overall objectives of the facility and supports effective implementation of strategies. Other options relate to different types of communication within the organization. For instance, personal opinions of subordinates reflect upward communication where staff might express their views to management. Feedback from staff to management also represents upward communication, which is important for addressing concerns or suggesting improvements, but is not the primary focus of downward communication. Similarly, motivational speeches are a form of motivational communication, not specifically tied to the transmission of vital operational information. Thus, the emphasis on directives and procedures makes downward communication essential for effective functioning within a large facility.